Who is eligible for Urgent Substitute Provider Program (USPP)? 

• Residents of Sonoma County, and

• Currently enrolled In-Home Supportive Services (IHSS) Consumers/ Recipients, and

• Individuals with an urgent need for critical services due to the unexpected and temporary absence of a regular provider.

What USPP Services are available?

• Personal care,

• Nutritional services,

• Provisioning of fuel for heating or cooking,

• Pick-up and delivery of critical medications.

Who will provide USPP Services? 

• Providers from home care agencies contracted by the IHSS Public Authority.

Do I have to pay for the service?   

• No, the service is free.

How does the USPP Work?

• When an IHSS consumer calls USPP, an in-take person will interview the consumer over the phone to determine eligibility for assistance.

•  If the consumer is eligible, a caregiver from a home care agency will be dispatched to the consumer’s home.

• The home care provider will assist the consumer with the defined urgent care needs.

Are there limits to the service? 

• USPP is intended to provide temporary, but not long-term urgent assistance.

What are my obligations?

• To provide a safe and courteous working environment for the home care provider.

• To require providers to do only the agreed upon services.

How can I help to improve the service? 

•  Please fill out and return the evaluation questionnaire you will receive in the mail after you have used this service.